This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Highly professional in all respects! Don was able to locate a replacement backup battery for my Chamberlain garage door opener and had it installed in minutes. He also alerted me to the failing state of the door rollers and had new ball bearing rollers installed in less than 20 minutes. Extremely satisfied!
This is the 3rd time Will has come to service our garage door. We were pleased that he could repair a problem we were responsible for. Will is very friendly and honest with us and does the repairs in a timely manner. We are always pleased when he can do our service repairs.
We liked the fact you are a Nationally recognzied company and backed by the BBB which is why we initially chose your company. Your sevice tech Don is the reason we would recommend you again in the future. Don was awesome! He came out and looked at our damaged door. We assumed we would need to replace it but Don was very honest about what he could do to repair and estimated how long the repair would last. When we considered what else could go wrong in the future with springs, track etc... we opted for the new door anyway. Don was out the very next cold January day and had the install done in just a few hours. Thanks Preision door and Don!
I believe Will was the workman who fixed our garage door. He was very friendly and seemed to know exactly what to do. We really appreciated the timely manor in which our need was taken care of. We certainly will use your company again if we have any garage door problems.
Thanks so much.
I feel you did a superb job; nevertheless, you indicated that there was
a possibility that you would be back in six weeks? You did not mention
specifically, why you though your repair job would not last very long!
I mentioned that we hoped it would last at least two years, since the last repair that required a new spring has lasted four years! Also, you
mentioned the motor was fine, yet tried to sell a new one to us! You worked very hard, and I respect that you performed your best work. I do not believe, however, that you were completely forthright with us.
We, personally, enjoyed your presence at our kitchen counter, where we had a refreshment of lemonade We thank you!
Just wanted to take a few minutes to tell you how pleased I was from the time I called Precision to the time Michael finished. Your office staff was very professional in every way. I was told the time Michael would arrive at my home and the cost. Michael evaluated the problem and figured the overhaul. I agreed to have the door overhauled and Michael told me the time he would return the next day. He was again, on time. I knew at once that Michael was a professional by the way he worked. The results prove this. Precision does business the old-fashion-way...you say what you are going to do, and you do what you say. Thanks for a job well done!