I called Precision at 10:30 on Saturday morning; the young woman who took the information was very professional, and informed me that Danny would be able to come betw. 12 and 2 that day, and would call when he was on his way. She also asked for my e-mail address so as to send me a confirmation. The confirmation showed photos of the technicians, what the truck would look like, and how the tech. would be dressed. The e-mail even cautioned about letting strangers into the house! Danny called at 11:45; gave me a quote over the phone; was here at noon, and done by 12:30. He installed a stronger, better spring than the original, and oiled the door so it is much quieter. Final cost was the same as quoted. I have already recommended Precision to several friends. I wish other companies I deal with were as professional.