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Read what people are saying
about Precision Garage Door in:

Taylors, SC

Precision Garage Door of the Upstate of South Carolina, Western North Carolina & Tri-Cities Area in Tennessee
has received 54 reviews, averaging 4.96 Stars:
Review:

The technician arrived on time, seemed knowledgeable and completed the repair in a reasonable time. The reason for only 3 stars is two-fold. First, we felt the price charged seemed excessive, especially in light of the 'hard sell' from the tech. He indicated strongly that if this and that wasn't changed, as well, it could fail soon, and then repairs would cost more. Second, and the main reason for only 3 stars was the fact that since the garage door was stuck in the closed position, the tech had to walk through the house. When he did, he tracked red mud from his boots all across a new floor! We spent a long time cleaning up after him. We felt there was no respect at all for a customer's home. That is unacceptable!
Rosie Clough
A Response from: Rich

Thank you for your response. Im glad our tech was able to repair your door onsite without having to return at a later time. Indeed he is very knowledgeable with overs 15 years training and experience in this industry. The reason for the apparent "hard sell" is that your garage door was very heavy and would not open with the automatic opener due to a broken spring that Geoff was able to detect. You cant see it since its enclosed inside a disposable torsion system. If you continued to operate your garage door under these conditions it poses a very dangerous situation and could ruin your existing door panels, opener, or damage cars or injure anyone in the garage if the door comes off the track. This is not a scare tactic to cause you to buy, this is just a fact, a common problem, that was verified by our inspection that comes with our service call. I checked Geoff's pricing and it is in line with what we charge for this repair. And of course we stand behind it with our warranty. I apologize for tracking mud on your floors. When a door wont open we often have to get into the garage though some other entry door first and it our practice to wipe our feet before entering. Usually we get out of the truck in the driveway and walk down the sidewalk to get into the house so I m not sure where the mud was coming from. But it is wrong to enter your house without our techs first inspecting our feet. If you have a picture of the mud he tracked I would really appreciate getting it and sharing it with Geoff and others to train them and make sure this doesn't happen again. In addition we have begun to supply our technicians with pullover shoe covers in case they need them. I appreciate your input and if you should need service in the future we will waive the next service call. Regards, Rich Battistini

Geoff Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Technician:
Review:

My 20-year old chain drive opening finally quit. I was impressed with Precisions information and service orientation. My technician, Don, was professional, polite, and clearly knowledgeable. He quoted prices for opener repair along with some needed repairs to the door itself, and compared to pricing for a complete door opener replacement to a belt-driven model. Don's worked quickly, and he made several changes to my door that improved its longevity and saved some money. The total bill was more expensive than I had anticipated, but I believe in paying more money for a good product that will last than paying smaller amounts over and over for repairs. And it has been worth it. The belt-driven motor along with some roller replacements has made the door almost whisper-quiet--we're amazed at the difference. I will definitely call on Precision for any future work, and would recommend them to anyone.
Scott Gillespie
Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Review:

I would highly recommend this company. Michael arrived 1 hour and 30 minutes after I called and he was excellent. Michael gave me all my options and quickly and professionally fixed my door.
David Kowalski
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I came home from out of town after Labor Day to discover my garage door wouldn't remain closed. Precision actually had a real, live person answer the phone when I called, and got me scheduled immediately. Mike was very knowledgeable, proficient, and took the time to explain the problem, as well as what I might expect because of the age of the door. This was a most pleasant first experience with Premier. I never did hear back from two other companies I left messages for on answering machines!
Jan Grover
Service Provided:
Garage Door Repair
Review:

Chose them because of same day service. They came first thing next morning. Wire was broken. He replaced wire and fastened it to wall so it wouldn't break again.
Kathy Sutherland
Service Provided:
Garage Door Opener Repair
Review:

I was extremely impressed with the service...start to finish. The customer courtesy on the initial phone call, the politeness and professional attitude of the technician, and the timeliness in getting the help I needed. Thank you
Carol Price
Service Provided:
Broken Garage Door Spring Repair
Review:

Professional and pleasant from the initial phone call to the service tech. Mike(service tech) was awesome, very nice and professional. He called before he came, clearly explained what was needed and checked the entire system. Highly recommend Precision!
lisa pender
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I CANT SAY ENOUGH ABOUT HOW PROFESSIONAL THIS COMPANY IS FROM THE PHONE CALL TO THE SERVICE.THEY SEEMED HONEST FROM START TO FINISH,SHOWED UP WHEN THEY SAID THEY WOULD,REPAIRED EVERYTHING,CHECKED EVERYTHING.....VERY IMPRESSED....THE ONLY THING IS THEY ARE PRICY,BUT YOU DO GET THE BEST.....STEVE
Steve Johnson
Rich Service Provided:
Broken Garage Door Spring Repair
Product:
Opener
Technician:
Review:

I had a new garage door opener installed yesterday and the service technician did a great job. He was on time and quick and even programmed my car for me. I would definitely recommend them.
Pam Smith
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Will was very helpful and professional. He was on time and courteous. Thank you!
Sarah Barker
Service Provided:
Broken Garage Door Spring Repair
Review:

Prompt service. Technician was early for appointment. Michael was very professional and offered different solutions for me to decide. Great service. I would recommend Percision for everyone...
Anthony Welch
Service Provided:
Broken Garage Door Spring Repair
Review:

Our Technician was scheduled to come between 1-3, he called at 10:30 and said he'd had a cancellation and could he come early. This was the best news I'd gotten all day, when your car is trapped in the garage your really handicapped. The Technician came and was very professional, kind and explained exactly what had happened and what it would take to repair it. He worked quickly and had us up and going in about an hour. Couldn't ask for any better. Our problem was expensive but it's all part of being a homeowner. Based on my experience I would recommend Precision!!!
Holly Daniel
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The best and fastest service we have ever experienced for any electronic device or appliance in our home in 12 years! We were given a 2 hour response window. Mike arrived at our home within 20 minutes of the call and had our opener repaired and running in another 20 minutes. If we ever require further service, Precision will be our first call.
Bruce Urban
Service Provided:
Garage Door Opener Repair
Review:

Professional and courteous service. The e-mail confirmation of the service call was a touch above.
Michael Gaines
Service Provided:
Broken Garage Door Spring Repair
Review:

selected precision from yellow pages good ad! your technician arrived on time and we jointly agreed that both of the door springs needed to be replaced-one had broken the previous day. the price was reviewed and agreed on. the technician,mike c,then went to work and efficiently got the job done. it was a pleasure to watch an expert at work! i was very pleased with the job. robert r. ross
Robert Ross
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Receptionist was courtious. The service was prompt. The tech was personal and compitent. Thank you
Donald Stewart
Service Provided:
Broken Garage Door Spring Repair
Review:

Mike was personal compitent in his service. We had a broken spring replaced and a general tune up. Your receptionist was courtious and the service prompt. Thank you
Donald Stewart
Service Provided:
Broken Garage Door Spring Repair
Review:

Michael provided the best service and we would recommend.
Lorraine Bailey
Service Provided:
Garage Door Repair
Review:

Professional, timely and high quality. Thanks.
Arthur Norz
Service Provided:
Broken Garage Door Spring Repair
Review:

Great work and excellent tech.
pamela murphy
Service Provided:
Broken Garage Door Spring Repair
Review:

The tech that came to my house appeared to be very knowledgable and worked quickly to make the repair and adjustments that were needed.
Jeff Miller
Service Provided:
Garage Door Opener Repair
Review:

Quick service, tech was on time, fixed our garage door without trying to oversell me on things we didn't need, easy transaction and I will definetly call when it is time to replace our existing door! Thanks!
Sara Younginer
Service Provided:
Garage Door Opener Repair
Review:

She called in to say that Will was wonderful and the nicest, most polite person to ver come out to her house. Very Helpful. Thank you very much. If I need service again I would like to ask for Will to come out if possible.
Buth Crump
Service Provided:
Garage Door Repair
Review:

Wanted to let us know how pleased she was with the service that Michael had given them. She said that most service men come in, do the work half heartedly and leave, but Michael was very professional, diagnosed the problem and had it fixed in a timely manner. She also said that she would highly recommend Michael, as well as Precision Door to anyone.
Loreen Wunderlich
Service Provided:
Install Garage Doors
Product:
Garage Doors
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