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Donald
Tech ID#: 6
Reviews: 135
Average: 4.89 stars

Donald

Technician
Donald has received 135 reviews, averaging:

Donald 's Bio:

Don is a garage door veteran with 15 years experience in the industry. He comes from Minnesota and enjoys the outdoors. In his spare time he enjoys boating, fishing, and ice hockey.
Review:

Great service and a great job. Don kept in touch regarding the timing of his visit throughout the day. Took away all parts of the very old mechanism and replaced with new. He did a first-class job and I would definitely recommend Precision Door Service. Thanks so much.
Ann Pierce
Service Provided:
Garage Door Repair
Review:

They came right out repaired the door and did a great job.
Greg Tyler
Service Provided:
Garage Door Repair
Review:

The service was timely and the work performed was done quickly. The technician showed me some upgraded parts and since he was there I did them. The garage door is sturdier and quieter now because of it.
Garri Ogata
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Don was fast and knowledgeable. A good job.
Karl Voss
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Saturday morning, we couldn't open our garage door...we literally felt trapped! Both our cars were inside the garage and the tension spring had snapped, making it impossible for us to open it. My wife was worried that we couldn't get to work on Monday morning, since she believed that no garage door repairs could be done on the weekend. After a quick search on the web, I found Precision...and I was shocked when they said they could be there within a couple of hours. The repair, itself, only took less than an hour, as well...and we were freed! As a bonus, it cost a lot less than I would have ever imagined, since it was a weekend. I highly-recommend Precision and their timely service.
Steven Mathena
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I was very pleased with Precision's service for my mom's garage door opener. They technician came out in a timely fashion, was very polite and professional. I found you on the internet because I had misplaced the business card of the company I had used before. I will definitely use Precision next time we have a need for your service. I would give you a 5 star review.
Connie Settle
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

I was very satisfied with the service repair. I had lightning damage to my opener and sensors. The service technician was very professional and lubricated my noisy door which was very much appreciated.
Phil Brady
Service Provided:
Garage Door Opener Repair
Review:

We are new homeowners, and the garage door was not operating properly. For example the door would not respond to the remote, or the light would blink twice and an error message would appear on the inside pad. Donald arrived at the scheduled time and quickly diagnose the issues, and showed us why the door was sticking, not responding to the remotes, and his recommended repairs and upgrades, and the costs and time to complete the job. We agreed to the work order. Once the work was completed ( replacement rollers, the addition of another bar, connected and secured wiring, etc.) the door operated smoothly and effortless, and very quietly. We also needed another remote which the tech had on his truck and he programmed it. We are so pleased with the service and we're glad we selected Precision Garage to solve our problem.
John Jackson
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Tech came at house in the timeframe mentioned, actually maybe a little before. Explained what he had to do and then I let him go to do what he had to do. He finished in less time than I thought he would need to complete the job. At the end of fixing the door spring we encountered some problems as system was in security mode, he never seen that and he fixed that. Then I asked for another opener for my motorcycle and he said he has a key ring opener which would work really nice on the bike. However, it was a new style and he wasn't sure why it didn't work, instead of just giving me a "standard" one to finish the job. He pursued to make the key ring one work and ended up calling Verizon to get instructions on how to program the newer model of garage opener. I would recommend this tech to anyone and I'm sure all your other techs are just as committed to making the customer happy. I was so happy with the outcome I gave him a ice cream cone to cool off!
John Nelsen
Service Provided:
Garage Door Repair
Product:
Springs
Review:

The technician was dead on time. After inspecting the door, he outlined all the things he felt needed to be done and explained all the costs. The man did his job. Everything he showed me was legitimate and needed to be done. The tech's truck was stocked with everything he needed to do the job. 90 minutes later my garage door sounded better and ran better than it has since I bought the house 14 years ago. Yes, it was pretty expensive but the work was complete, thorough and correct.
Jim Snow
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We called late in the day, were told someone would be out the next day between 2 & 4 ( wasn't an emergency, however, door was on it's last leg). Technician called when he was enroute, arrived on time and was very professional and pleasant. Said a couple of more uses and we would have really had a problem, fixed the problem in no time. I was recommended them by my neighbor and I will also recommend them to anyone who needs their service
Richard & Kathy Uhlmann
Service Provided:
Garage Door Repair
Review:

Donald indicated our repair was one of the most challenging. When I scheduled the appointment I solicited the approximate cost for the spring and labor. Now I know what my top end price should be. You never want a technician to show up assess and give you even more bad news! There went my budget! I could certainly understand why the job jumped in price. He was very thorough with his explanation and provided alternatives. I elected to go with his recommendation and now the door performs smoother and more quiet. My only comment would be to have the staff who schedules the appointment provide commentary that the technician will asses the job and provide all the relevant cost to repair or initiate the project. Other than that...thanks!
Bob Mckee
A Response from: Rich

Thanks for the kind comments. You couldnt be more right. It is impossible to quote something over the phone, all you can do is give an approximation. When techs show up and see things in person it is often quite different. Many people expect us to be able to qote over the phone and thats ok if things are routine. When things differ, and they often do, every thing changes. We appreciate your understanding. Rich Battistini Manager - Precision Door Door Service

Service Provided:
Broken Garage Door Spring Repair
Review:

We were very pleased with the work that Don our technician who came out on a Sunday and raised our door that was hanging. We then where able to get our car out. He was back on Monday with our new door on Monday and did an excellent job. He even replaced our light bulb. I will refer you to anyone that needs a new garage door.
Karen and randy Snavely
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I called your company because you offer 24 hr service...thought your prices was alittle high..I'll be shopping around next time
Deborah Harwood
A Response from: Rich

Thanks for the input and the high marks in spite of your cost concerns. When you do shop around make sure that you compare apples to apples. The springs we installed are over 25K cycles springs compared to the typical 8-10K cycles springs that we typically remove. Our springs usually last 2-3 times longer than what most competitors put on on garage door therefore saving you money in the long run. I noticed on your invoice he also replaced your worn bearings too. This is vital when getting your springs replaced and often neglected by most repair techs. Regards, Rich Battistini Manager, Precision Door Service.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I checked the net for "Overhead Door" and your website was the first one that popped up. A call was made and an appointment resulted. Service technician was on time, professional in all aspects and I am very satisfied our problem was corrected.
CG Smith
Service Provided:
Garage Door Repair
Review:

Ability to get an operator to get work scheduled was a big draw as well as experience with overhead doors. Garage repair job was done early. Couldn't get home to meet repair person but Don was polite and competent on phone. Left garage door open. Got quote and repair done quickly. Had to trust work was done properly since I had to pay for work by credit card by phone before I could observe work. Made me a little nervous but o.k. Nothing to change there. Don did leave paperwork in my garage with warrantee information as well which was good.
Marco Luzzatti
Service Provided:
Garage Door Repair
Review:

The repair man did an excelent job. I will call again if I need to.
John Winter
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Service was prompt and excellent....a five stars experience! No problems.
Ellie Arnold
Service Provided:
Garage Door Opener Repair
Review:

Service was performed fine. However, i asked installer to please check to see if he could try and change code to test the keyless pad, because that is why we changed the pad, and he did not try it, saying it will work fine. So I am going to change it myself and try it. Since I have 90 days guaranteed.
Verta Perez
A Response from: Rich

You certainly do have a 90 day warranty on all electronic devices. You will be able to change your personal keypad code whenever you wish and the instructions are located on a decal in the cover of the keypad, or printed in the box it came in, or available online. If you choose to change the code on your keypad in order to erase the old code you will have to erase the memory in your garage door opener and reprogram all remote transmitters including car built-in remotes and this can take some billable time to accomplish. We usually charge about $30 for the time to reset everything and Don was saving you this unnecessary charge.

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

Donald was very professional and did an outstanding job on our garage door repair. He went above and beyond our expectations. He was willing to show us exactly what needed to be done and explain exactly why each service needed to be performed. I like the fact that Precision Door Service sent an email confirmation of our appointment and included a picture of the serviceman that I should be expecting. Our garage door is working perfectly and better than we ever thought it would. Thanks for the incredible service!
Heather
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I give precision a 5 star! The repairs to my garage door was efficient! I called on Memorial Day around 8 pm and spoke with a person. A repair man was at my house by 955am the next day; 5 minutes earlier than planned! He diagnosed the problem, gave me an estimate of cost and was finished by 1045am! My garage door works better now than it did 8 years ago when I built my house! They truly will have your garage operating like new, when they finish! Well pleased with the repairs! The repair man was very polite and professional!
Tonya Evans
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Wonderful service! I had to have the motor replaced and they were very prompt and finished it in one hour! Thank you!
Cindy Stamps
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

The technician was knowledgeable, friendly, and fast. However, the service charge quoted to me on the phone with the operator was $70 but I was billed $145. You should better set expectations with your customers as I would have waited to have the repair taken care of, rather than pay that rate.
Steven Hodge
A Response from: Rich

Thanks for the response and the 5 star rating in light of the misquoted service call. We apologize for misquoting you the service call rate for Sunday afternoon. Sundays, holidays and after 7 pm emergency rates are in effect. We have some new customer service reps answering our phones and occasionally they make a mistake. We have reviewed this mistake with our call center rep. Fortunately Don was able to correct the misquote prior to initiating any repair and made it clear he could come during the week at the regular rate. According to Don both you and your wife were able to discuss this and decide to proceed with the repair rather than wait until the weekday. Regards, Rich Battistini General Manager

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Don was great!
Erin Halperin
Service Provided:
Garage Door Repair
Product:
Springs
Review:

I checked the Internet and was impressed with your website and the information it provides. When I called for an appointment I talked with a very helpful and pleasant person. Donald was my repair person. He was knowledgeable and explained which repairs were needed. The quote was very reasonable. He completed the work quickly and explained the reason for each repair. The door now operates quietly. We are very pleased with the service and result.
Kay Senerius
Service Provided:
Garage Door Repair
Review:

As is always the case when you are in a hurry sometimes things just happen to delay you. It was not without two prior warnings that my garage door on this particular day decided to stay in the open position while struggling to close. The more I tried to close it, poke it and yell a little the worse it got. Since I could not complete my errands this day, I turned to my computer to find a service that could repair it. Precision and their Representative Don were a delight to find waiting for my call. The promise of same day service was even better. Although my door would not close, it was also extremely noisy and wobbled as it went up and down. It also used to land gently on my garage floor when closing but most recently had been landing with a harsh bang. Don was extremely efficient and knew the product and just what was needed. He put in new springs and rollers and just generally tuned, toned and tightened everything so over the long run has saved me from having to purchase a new door in the near future. I would certainly use this company again for their expertise, efficiency, friendliness and efficient and honest work ethic.
Brenda Backhaus
Service Provided:
Garage Door Repair
Product:
Springs
Review:

The response time and feedback was great. I needed a financing option that I already had with XXXXXXX. No other reason I did not choose your company.
Dylan Lawlor
Service Provided:
Install Garage Doors
Review:

One of our springs broke on Saturday around 10:00 a.m. Made a call to Precision (as we had prior service from them) at 10:30 a.m. We were told a repairman would be here by Noon. He arrived promptly, went over the options, and then completed the work in a very professional manner. While replacing the springs to a new more modern system was a bit costly, we are completely satisfied with the service and repair and we highly recommend Precision. Definitely a five star company!
Ken
Service Provided:
Broken Garage Door Spring Repair
Review:

Same day punctual service. Technician, Don, was courteous and knowledgeable.
George Anne Jones
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Awesome, fast, courteous, great price
Mo Farhan
Service Provided:
Garage Door Repair
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